Mentoring Certification Test

Mentoring Certification Test

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Welcome to the Mentoring Certification Test! You will be given a series of multiple choice questions, please answer each question to the best of your knowledge.

  1. 1

    How many hours behind are the Avondale locations

  2. 2

    What type of vehicles does the Auto Express in Medina sell

  3. 3

    When closing a call for Serpentini Tallmadge, what is the appropriate way to close

  4. 4

    When a customer is interested in a used Chevrolet at Sweeney, What sales manager do you introduce them to?

  5. 5

    When we receive an incoming call for Pro Chrysler with a lead souce of cars.com, what dealership do we put that under

  6. 6

    When you receive an incoming call with a lead source of Cars.com for Avondale Dodge, what dealership do we put that under?

  7. 7

    As soon as you begin a phone call, how many minutes do you have to enter that lead

  8. 8

    When we receive and incoming call and the customer already has an information request sent and a QA IR sent, what do we do with this customer?

  9. 9

    What is the only acceptable call out come for Amercian Auto Financing

  10. 10

    What dealership do we put Bill Doraty infomercials under?

  11. 11

    When a customer asks if a vehicle is available for a Bill Doraty infomercial call, we tell them?

  12. 12

    Automart.com is an acceptable leadsource for Sweeney?

  13. 13

    You just arrive to work for you scheduled shift, when you open Timestar what do we change the IN/OUT option to?

  14. 14

    What is the acceptable lead source for Amercian Auto Financing

  15. 15

    When we receive a lead with Veretech as our lead source, what is the acceptable version

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