Fiber Speed Upgrade

Fiber Speed Upgrade

1 Response | Created by surewesttraining | Skip to Results |

On June 30, all fiber-to-the-home customers in our Sacramento market with 3, 10 and 20 Mbps Internet will receive a FREE upgrade to 3/3; 15/15 and 25/25. The goals of this campaign are to increase customer loyalty and retention and remain competitive in the marketplace. This upgrade will happen automatically with no action or obligation required of the customer.

  1. 1

    How are customer's being notified of the new speed upgrades?

  2. 2

    Customer's must sign a new one year contract in order to upgrade from 10Mb to 15Mb or 20Mb to 25Mb

  3. 3

    What day will 3/1 customers begin receiving 3/3 service?

  4. 4

    10Mb and 20Mb packages will still be available for customer's to choose from

  5. 5

    Genesys Order Entry is being updated to include the new speed offerings on:

  6. 6

    Will Copper customer's have the same opportunity?

  7. 7

    Where is the new Bandwidth Calculator located in KMS

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