Let's say you're a Powerseller. What SORT of Powerseller would you be?

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Powersellers. The very title may drive uneasy chills down your vertebrae. (Or not, as the case may be.) eBay Powersellers have a reputation among some for being interested solely in getting fast dollar figures, swallowing up any dissatisfied buyers in a sea of uncritical positives from the majority of their buyers... But some Powersellers are fantastic sellers, with a dislike of seeing even one negative because they aim for a high standard of excellence in service.
Find out which sort YOU are!

1

Your buyer hasn't paid within 4 days - in fact, there's been no contact from the buyer at all. You
- wait until five days have passed, and send a reminder invoice, along with a note about being happy to hold for 7 days, but that if the buyer needs extra time, feel free to get in touch. If the buyer doesn't pay within 2 weeks, send one last reminder, and if no reply within 2 days, either issue a strike or offer a mutual cancellation.
- obtain the buyer's phone number and abuse him. "Do you think I'm running a charity, you drongo-brained dipstick? Pay NOW or I'll mark you as being delinquent." You have the buyer's address. You are part of a bikie gang. You have ways of making buyers pay.
- send one reminder invoice on the 4th day, then another on the 7th day, then initiate a strike against the buyer.
- send an invoice reminder on the 4th day, the 5th day, the 6th day, and the 7th day. On the 7th day, at last you are free to issue a strike against the buyer.
- don't contact the buyer, because that might seem harassing. You wait until 7 days, and then longer, and finally send a reminder invoice 3 weeks after the auction. If no reply, you do nothing; the buyer might still get in touch.
2

A buyer reports that his item (sent by registered post) hasn't arrived 10 days after purchase. You
- reply two days later, tell the buyer that it's Australia Post's problem, give the tracking number and wish the buyer good luck.
- check with AP, confirm the item hasn't been delivered, submit the claim to AP and refund the seller.
- don't reply to the seller. It's only been 10 days and you don't have time to deal with this pettifogging rubbish.
- suggest the buyer waits for another week, and if it still hasn't turned up you'll contact AP. You do promise to refund if the item remains missing.
- instantly refund the seller, then call Australia Post. You are surprised when AP tells you the item was signed for 6 days ago, and you are sure it's a simple oversight. You don't bother to contact the buyer because you just know the buyer will inform you of their error.
3

A buyer's just left you negative feedback (deserved - because you did make a small mistake). You
- give the buyer a positive, apologise again for the error, and email the buyer to suggest a way to make them satisfied with the purchase (refund, replacement, apology, etc.)
- refund the buyer, then reply to the feedback with a comment, saying that you refunded. No other communication with the buyer.
- reply with an incredibly foul-mouthed comment. Yes, it's a false negative, but it made you feel so gooooood...
- get on the phone to the buyer, promising a full refund and another free item if he will remove the negative.
- apologise in replying to the feedback, apologise in giving positive feedback, apologise by registered mail, charter a helicopter direct to the buyer's home and apologise in person, and offer to pay for a 1-hour stress-reducing massage session for him/her, as an apology.
4

The buyer tells you the item has arrived, but it's damaged. You
- don't ask to see photos, but instantly refund the full amount. You also don't ask the buyer to take the parcel (with its packaging) to AP so that a claim can be made. No, no, you're only too happy to make the customer happy, and you believe the buyer shouldn't have to go to the post office to enable a claim to be made.
- tell the buyer you will only refund if he/she returns the item. Return postage is the responsibility, you say, of the buyer. (In other words, you will refund for the item + postage, but not for the return postage.)
- tell the buyer you will refund once AP has processed the claim, and ask the buyer to go to their local AP outlet to initiate the claim. Explain that it might take a month before AP refunds. Instantly refund as soon as AP refunds.
- tell the buyer it's not your problem. He/she should take it up with Australia Post. (Meanwhile you chuckle to yourself on the postage killing you made, charging $25 for postage & handling when you didn't even need to use any packaging at all and the postage was under $6.00! You brilliant and cunning seller, you!)
- ask to see photos or tell the buyer to return the damaged item, and once you've received it (or seen the photos) and confirmed the damage, you will refund the return postage as well as the full amount of the item + postage. If the damage is in spite of excellent packaging, you will request that the buyer brings the package with its packaging to any AP office so that you can submit a claim. You'll refund or send another copy of the item (you just need evidence of the damage).
5

You've just picked up a boxful of electronic parts (some sealed, some not). You check the new price in shops AND the price on eBay for similar parts. New price is between $19 and $30. You...
- list them on eBay noting that some are sealed and some are not, and that you will replace without quibbling if the item doesn't work. You list them at $10 with $1 handling + postage.
- offer them on eBay for $5 the box, stating that you don't know whether they work or not, and that you'll post them for free, and if any of them don't work, you'll refund the full amount plus $10 "compensation" for the buyer's distress.
- list them "as is", for $10. Well, it's caveat emptor, and the buyer has been warned!
- list them on eBay for 99 cents with calculated shipping ($20 handling, he he he), stating that these are NEW, GREAT VALUE, and that you're a GENUINE POWERSELLER. (Of course you don't say that some are unsealed and that you bought them as a job lot.)
- list them as new items. Your TOS states that you will refund or replace if there's a problem. You list them at two dollars less than your competitors. Your postage is fair.
6

Your buyer has asked whether he can pick up the item and not pay postage. You
- cancel your holiday to Italy to suit the buyer's convenience of "in a fortnight", reply chirpily that you're happy to agree to pickup, and stay in every day so that you will be within earshot of the doorbell.
- tell the buyer it's not possible because [insert reason, such as "My schedule is too hectic to make that possible" or "I wish I could agree, but I'm afraid I can't."]
- don't reply. You don't have to reply to idiot buyers like this! Fools, with sesame-seed-sized brains, cretins of crepuscular idiocy!
- tell the buyer that you'll be happy to settle on an agreed-upon time when you will make certain you are home.
- tell the buyer no. No explanation, no apology, no justification. Why should you need to explain yourself?
7

Your buyer hasn't paid, and the excuse given is that he was run over by a circus truck carrying a troupe of dancing fleas and two unicycling iguanas, and killed. (His activity on eBay continues.) You
- tell the buyer that you're surprised to hear that since his eBay activity continues, but that you will be happy to offer a mutual cancellation. (You do want the buyer to know that you know!)
- reply sarcastically about how fortunate he is that he's still able to bid in the afterlife, and issue a strike.
- do realise that the buyer is telling porkies, but you don't tell the buyer. You reply nicely that you're sorry to hear about that and suggest a mutual cancellation. (You do add the buyer to your blocked buyers' list, though, to avoid necromancy.)
- send a condolence card and an expensive wreath to the buyer, earnestly assuring the buyer that you know exactly how it is. You don't bother getting back your FVFs, because you're so sorry for the buyer.
- issue a strike, and add the buyer's email to spam harvesting lists. You email him saying, "Liar, liar, liar!", and phone him in the middle of the night, saying, "You sound pretty healthy for a dead guy." A few weeks of this, and you feel terrific!
8

A buyer has asked whether you will accept payment by bank transfer. (Your listings state "only PayPal".) You
- reply that you prefer not to accept payment by means other than PayPal, but in this one case you'll accept bank deposit.
- reply that you will be happy to accept bank transfer, and that if the buyer prefers it, you're fine with the buyer paying only after receiving the item.
- reply no - you will only accept PayPal.
- reply that you will be happy to accept bank transfer, and send an invoice with your bank details included.
- don't bother replying to the obviously illiterate buyer who seems not to have seen that your listing SAID PayPal only - or reply with an impatient and rude comment to that effect.

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Let's say you're a Powerseller. What SORT of Powerseller would you be?

Your buyer hasn't paid within 4 days - in fact, there's been no contact from the buyer at all. You

A buyer reports that his item (sent by registered post) hasn't arrived 10 days after purchase. You

A buyer's just left you negative feedback (deserved - because you did make a small mistake). You

The buyer tells you the item has arrived, but it's damaged. You

You've just picked up a boxful of electronic parts (some sealed, some not). You check the new price in shops AND the price on eBay for similar parts. New price is between $19 and $30. You...

Your buyer has asked whether he can pick up the item and not pay postage. You

Your buyer hasn't paid, and the excuse given is that he was run over by a circus truck carrying a troupe of dancing fleas and two unicycling iguanas, and killed. (His activity on eBay continues.) You

A buyer has asked whether you will accept payment by bank transfer. (Your listings state "only PayPal".) You

Post This Quiz

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