B2B Remails

4 Responses | Created by cduncan2457 |

This quiz will demonstrate your knowledge of the policy and procedure for processing B2B re-mails.

  1. 1

    When processing the returned welcome packets all materials should be removed from the envelope and the envelope discarded?

  2. 2

    When calling a fast food restaurant what is the most likely time you will be able to speak with someone?

  3. 3

    What information should not be contained in your numbers email at the end of the day?

  4. 4

    All returned mail is date stamped?

  5. 5

    If an account has multiple billings it should canceled after verifying the address?

  6. 6

    If you are connected to an automated answering system you should automatically record that as a busy and re-try the number the next day?

  7. 7

    Which of the following statements are not true?

  8. 8

    Calls to customers to verify the correct address can be made anytime?

  9. 9

    You must re-verify all of the information on the account when you do the call back?

  10. 10

    If a number is busy the account should automatically be canceled and all credits issued?

  11. 11

    A third party cannot verify the address?

  12. 12

    Which step is not correct when notating the account if the address is updated:

  13. 13

    Which of the following is not correct when stroking out an account you cannot verify the address on?

  14. 14

    True or False all credits should be issued when there are multiple billings?

  15. 15

    How many credits should be issued if you are unable to speak to someone to verify the address on the 2nd attempt?

  16. 16

    If the third party refuses to verify the address you automatically cancel and credit the account?

  17. 17

    If you get a busy signal on the first attempt and there is time to call again the same day do you?

  18. 18

    The first step to processing returned B2B mail is date stamping them?

  19. 19

    The last step in processing the B2B re-turn mail is putting a new address label on the envelope and taping it shut for re-mail?

  20. 20

    When re-mailing the welcome packet only the service information should be sent?

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