FSC Level 2 Quiz 1

Created by CCMANAGER |
  1. 1

    What is the Date of Purchase for this customer?

  2. 2

    What Repair Center will we be sending this unit to?

  3. 3

    Why is this TV not going to an ASC?

  4. 4

    Will we send B & P for this customer if needed

  5. 5

    How will this customer receive the Fedex Shipping labels?

  6. 6

    If this customer was requesting repair service at an ASC & the unit was not an LC320, what information would we probide them?

  7. 7

    The turnaround time for a repair is?

  8. 8

    What does "PL" mean?

  9. 9

    What does "PO" mean?

  10. 10

    What does "PE" mean?

  11. 11

    What does "LE" mean?

  12. 12

    What will be the WA# for this order?

  13. 13

    What will be in the "Your Reference" field?

  14. 14

    What will be in the "Serial no." field?

  15. 15

    What will be in the "invoice no." field?

  16. 16

    What will be in the "RMA no." field

  17. 17

    Why do we always click this is a residence on a Fedex Label?

  18. 18

    Name the Only 3 Methods we send Fedex Labels.

  19. 19

    What is the PO BOX for labor payments?

  20. 20

    Customer calls level 2 and is setup for an AX for a converter box. They receive the AX unit but it is found to be defective, what is our next step?

  21. 21

    Customer Calls in and states they have two defective converter boxes, what is the next step?

  22. 22

    What is the Level 2 Fax #?

  23. 23

    Box & Packaging Request should only be sent for which of the following?

  24. 24

    Costco customer's are covered for 1 year Part & Labor.

  25. 25

    Aaron's customer's are covered for 1 year Parts & Labor

  26. 26

    Customer calls in Model # is LD370SSX, how will we handle this customer?

  27. 27

    Customer calls in Model # is LC420SS, how will we handle this customer?

  28. 28

    Customer Calls in Model # is LC320SSX

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