How much do you know about Customer Loyalty & Satisfaction?

67 Responses | Created by telefaction |
  1. 1

    What percentage of customers does an average company lose each year?

  2. 2

    What is the average percentage of dis-satisfied consumers who interact via telephone?

  3. 3

    How many people on average do customers tell about their good experience?

  4. 4

    How many people on average do customers tell about their bad experience?

  5. 5

    By reducing customer churn by 5%, what can be the increase in profits for an average company?

  6. 6

    How much of business comes from existing customers?

  7. 7

    What percentage of customers said that they would not buy again from a company that disappointed them?

  8. 8

    What percentage of business leaders think that customer experience is the new corporate battleground?

  9. 9

    What percentage of customers felt that they wait too long to reach a live agent?

  10. 10

    Half of the people surveyed in annual Harris customer experience survey felt that agents failed to answer their questions

Similar Quizzes

Users Also Took

Rating

0 votes
Take this first to vote!

Add to Favorites

Tags

© 2012 Miva AK, Inc.