Pareeksha Part - 1

Created by rodswill |
  1. 1

    The customer calls in and gives you the service tag of her desktop system. She needs help with the printer which is showing up an error message about the cartridges. How will you log your activity?

  2. 2

    The customer has an issue with his XPS system. Later when you checked the contracts you realised that the warranty of the system has expired. What will you do for the customer?

  3. 3

    The customer called in to get help for a third party printer and you transferred the chat to DSS after checking the USB ports on the system. What will be status of the Activity and SR?

  4. 4

    Where all will you mention your LOB (**CHD_CTS_VOICE**) in Seibel during case logging?

  5. 5

    What will be the Activity Type in a scenario where you are transferring the call to EPP Queue?

  6. 6

    Andy calls in for a blue screen issue. After diagnosing the issue you figure out that it was caused because of a faulty RAM. How will you profile the Symptom and the Diagnostic Tiers of the SR?

  7. 7

    On which screen can we check if KCS has been used.

  8. 8

    If customer is unable to do VA, he/she must be asked to contact customer care department.

  9. 9

    'Owner_Name' in chat session properties doesn't match with the name on the account, however, 'Customer Name' does. We must ask for the name on the account over the chat.

  10. 10

    How do we perform VDI?

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