FoodShare Helpline Training Quiz

1 Response | Created by makramer2 |

The purpose of this quiz is to make sure you know the basic information needed to provide quality information to Helpline callers. In some cases, this will be the first time you've seen a topic. Don't worry about your score, but treat this as a learning tool. You can take it as many times as you'd like until you get 100%!

  1. 1

    How many counties does Second Harvest Foodbank (SHFB) serve?

  2. 2

    What types of households are processed at the Enrollment Services Center (ESC)?

  3. 3

    What types of households are processed at the local county office?

  4. 4

    What are two other names FoodShare is known by?

  5. 5

    How can a family or those elderly (60+), blind or disabled (EBD) apply for FoodShare? People should ALWAYS try to work with a specialists first, but if that's not possible there are other options.

  6. 6

    What is the only way a family or someone EBD CANNOT apply for FoodShare?

  7. 7

    Can the FoodShare Helpline or specialists take applications over the phone?

  8. 8

    Who of the following is NOT eligible for FoodShare?

  9. 9

    People who live together (ex: roommates) and share food can have two separate FoodShare cases.

  10. 10

    A child of divorced parents can be on the case of both parents if the parents have joint, equal custody (50/50).

  11. 11

    The “Am I Eligible” pre-screening tool can tell a caller if s/he is eligible for FoodShare.

  12. 12

    Helpline volunteers can and should provide callers with a list of emergency food sites in their area.

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