THE IMPACT OF ELECTRONIC BANKING ON CUSTOMER SATISFACTION

4 Responses | Created by Ndy_Wills |

The survey has been designed specifically to carry out a research on the above topic in partial fulfillment of an award of Bachelor of Science (B.Sc) Degree in Business Management, in University of Uyo.

The study is being carried out strictly for academic purposes and whatever information you provide will be treated with utmost confidentiality.
Thanks for your anticipated cooperation.

  1. 1

    Gender

  2. 2

    Age

  3. 3

    Marital status

  4. 4

    Education Qualification

  5. 5

    Name of your Bank

  6. 6

    Number of years you have been banking with the listed bank above

  7. 7

    Do you understand what is meant by electronic banking?

  8. 8

    There is a significant relationship between electronic banking and customer satisfaction

  9. 9

    Electronic banking is directly proportional to the level of customer satisfaction

  10. 10

    Before the introduction of electronic banking products/services, how frequent in a month did you visit the bank for transaction?

  11. 11

    With the introduction of electronic banking, how many times in a month do you now visit the bank for transaction?

  12. 12

    I still consider human teller important despite the emergence of electronic banking ?

  13. 13

    What in your opinion is the main problem of electronic banking in Nigeria?

  14. 14

    Electronic banking affects the attainment of customer satisfaction

  15. 15

    I have been positively affected by the introduction and implementation of electronic banking by my bank.

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