Internet shopping

Have you ever purchased a product from a company via the Internet? This includes ordering via telephone number listed on a web site.

• Yes
• No

How many times have you made online purchases?

• Never
• Once
• 1-2
• 3-4
• 5-6
• 6-15
• More than15

If no, why not ? (main reason)

• It was too difficult finding what I need .
• I'm vary of ordering online due to unfamiliarity with the company .
• I don't want to submit my personal billing information on internet .
• If I don't deal with a person , I am afraid that my order will get lost .
• in general I don't do a lot of shopping .
• No answer

If yes, was your purchase(s) for an item that you specifically were searching for, or was it an item that you came across while Internet shopping and decided to buy?

• N/A ( never purchased anything online)
• I was specifically looking for the Item .
• I came acroos it and I liked it so I bought it .

On the net, what is the primary factor which influences your decision to purchase items (not relating to the product, but to its presentation)?

• N/A
• The photo of drawing and the paper .
• Price
• The explanation of the item .
• the general quality of the web site .
• The unique nature of the item

On average, are your purchases a storefront in a 'mall' setting, or from a 'standalone' storefront ?

• No answer
• N/A , Never purchase anything online .
• Mall
• standalone storefront

Would you make repeat purchases from the sites that you've patronized?

• N/A
• Yes
• No
• Maybe

How did you pay for this online purchase (please answer for the majority of your purchases)?

• N/A
• sent credit card Via unsecure form/method
• sent credit card Via secure form/method
• sent credit card but not sure It was secure or unsecure
• Emailed my credit cart number
• Called a telephone number and Provide credit card info
• Via postal service ( paide at home )
• First virtual account
• E-cash
• Cybercash
• Digikash
• COD
• Others

Have you ever had someone use your credit card and charge items without approval?

• I dont have any credit card
• Yes
• No

Are you set up or do you plan to become set up for online payment proecssing using companies such as First Virtual, Cybercash, Digicash, Ecash, etc?

• Not currently But I do plan to
• Not currently and I don't a plan to
• Yes

Have you been satisfied with the products that you have purchased online?

• N/A
• very satisfied
• Somewhat satisfied
• Not satisfied

How would you compare online ordering with mail ordering?

• N/A
• Online ordering is more appealing
• Mail order is more applealing
• they are both about the same

Are you worried about giving credit card information over the telephone?

• I have no credit cards
• Yes
• No
• Not much

Are you worried about giving credit card information over the internet (in a secured transaction)?

• I have no credit cards
• No
• Not much
• Yes

Are you worried about giving credit card information over the internet (in a non-secured transaction)?

• I have no credit cards
• No
• Not much
• Yes

In general, do you like the idea of online, computerized shopping?

• Yes
• No

What type of products have you purchased online? ( you can check more than one )

Please select all that apply.

• Art
• Books, Information and Magazines
• Business/Legal/Financial
• Business Opportunities
• Clothing
• College Services
• Communications
• Computer-related products & services
• Cosmetics and Beauty Aids
• Education
• Electronics/Electrical
• Entertainment/Hollywood/Culture
• Flowers and Plants
• Food/Drink
• Gifts
• Hobbies/Crafts
• Home Products
• Infant and Toddler Products
• Information Resources/Help/Non-Profit
• Internet Products & Services
• Jewelry and Accessories
• Medical and Health Products
• Mortgage Lending
• Music and Videos
• New Age Products/Services
• Real Estate-related
• Safety and Security
• Adult Products/Services
• Sports and Fitness
• Toys and Games
• Other Services