by: jsettel
  1. 1

    What does N.A.P.P.I. stand for?

  2. 2

    What are the S.M.A.R.T. Principles?

  3. 3

    In the Lalemand Behavior Scale what is the "second level message" during the Aggitated stage?

  4. 4

    On the Lalemand Behavior Scale, what is the COORECT ORDER of the Five Level of Danger?

  5. 5

    When "Making a Clear Request," your statement to the client should be:

  6. 6

    The goal of, "Keeping a Conversation on Track" is to:

  7. 7

    When using "Keeping a Conversation on Track" the methods you would use are:

  8. 8

    The goal of using Defusing Techniques is to separate and restore calm, what are the six methods?

  9. 9

    When Generating Cooperation with a client, an important point to remember is:

  10. 10

    The BEST way to develop partnerships with clients is to "Become a Person of Influence." What are some samples of an INFLUENTIAL person?

Created by jsettel

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50, Female
oakland park, FL, US



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